Field Service Technician Jobs

About The Position

Requirements

• Knowledge of relevant marine equipment, safety procedures, policies, and proper tool usage.
• Prior experience or training in mechanical and/or control system troubleshooting, preferably in a maritime environment.
• Strong analytical skills with the ability to work independently or in small teams; must demonstrate attention to detail and consistent follow-through.
• Proficient in MS Office for reporting and performance needs.
• Ability to travel on short notice, work extended periods in the field (including weekends and holidays), and work overtime as required.
• Must possess a valid driver’s license and be able to obtain a TWIC card and any additional clearances required by government or port authorities.
• Strong communication skills to effectively interface with customers and team members.

Nice To Haves

• Position is roughly 40-50% travel when you first start.

Responsibilities

• Coordinate with the service office to plan and prepare job scope, including ordering parts, tools, consumables, and other required materials.
• Perform repairs to manufacturer specifications and accurately document all work performed, including detailed daily and final job progress reports.
• Provide excellent customer support through effective communication for troubleshooting and project-related needs via phone, email, and on-site.
• Assist with shop-based production, repairs, and overhauls when not traveling to client sites.
• Participate in the Service Department’s on-call schedule as required.
• Support the Service Manager by completing collateral duties as assigned.
• Maintain equipment and work areas in a clean, safe, and orderly condition.
• Perform additional duties as needed to support business and client needs.