Sr. Field Service Technician - Orlando, FL (Future Consideration)

Rivian•Orlando, FL

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics and repairs, continuous improvement, mentorship, and resolving challenging technical issues in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician performs advanced vehicle diagnostics, repairs, installations, and inspections; supports field teams with remote troubleshooting; mentors junior technicians; applies specialized diagnostic tools and methodologies; verifies repair quality; oversees complex parts operations; and documents findings and root-cause analyses. The role calls for broad expertise across high-voltage and low-voltage systems, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration.

Requirements

Minimum age of 21 years.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Three to eight or more years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Advanced technical knowledge of high-voltage architecture, HVIL, charging isolation, safety power-down protocols, and diagnosis of high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Expertise in chassis service, alignments, braking systems, and diagnosing vehicle dynamics systems, including ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, and complex thermal-management diagnosis.

Nice To Haves

High school diploma, GED, or recognized equivalent credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated experience with continuous improvement, process standardization, and escalation management.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
609 refrigerant certification.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analyses and actionable feedback to field service engineers and leadership.