Sr. Field Service Technician (For Future Consideration)

Rivian•North Las Vegas, NV

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader for complex vehicle repairs and field operations. The role involves advanced diagnostics and repairs, mentoring junior technicians, supporting continuous improvement, and resolving challenging technical issues in a fast-paced environment. The position is based primarily at a service center but may also require remote work, travel to remote locations, or support at production plants as business needs demand. Candidates will be evaluated on advanced technical skills and leadership capabilities.

Requirements

Minimum age of 21.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour week, including weekends, holidays, and early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
Extensive automotive repair experience with bumper-to-bumper diagnostics; 5 to 8+ years is preferred.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostics.
Deep understanding of high-voltage architecture, HVIL, charging isolation, safety power-down protocols, appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and vehicle inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs by evaluating vehicle data and technical schematics when local vehicle access is not required.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead technical problem-solving on the shop floor.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Document work in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.