Sr. Field Service Technician (For Future Consideration) - Fresno, CA
About The Position
Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, complex repairs, installations, and inspections in service centers and field settings. The technician may provide remote support, travel to remote locations, or work at production plants as business needs require. The position also calls for mentoring junior technicians, improving and standardizing processes, and addressing complex diagnostic challenges in a fast-paced environment. The role is based primarily at a service center, with field and remote work as needed. It requires advanced technical expertise across high- and low-voltage systems, vehicle networks, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration. The technician will also support parts operations, documentation, technical feedback, and customer and cross-functional engagement.
Requirements
- Minimum age of 21 years.
- Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
- Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
- State mechanic certifications where required by jurisdiction.
- 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
- Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
- Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and noise, vibration, and harshness concerns.
- Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal management diagnosis.
- Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- 5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
- Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
- Demonstrated background in continuous improvement, process standardization, and escalation management.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
- Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
- Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.
Benefits
- Paid vacation
- Paid sick leave
- Life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Annual performance bonus may be available
- 401(k) Plan participation may be available to eligible employees
- Employee Stock Purchase Program participation may be available to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
