Sr. Field Service Technician (For Future Consideration) - Ventura, CA

Rivian•Ventura, CA

19h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics and repairs, technical guidance, mentorship, continuous improvement, and handling challenging issues in a fast-paced environment. The position is based primarily at a service center, with potential work at customer sites, on mobile routes, at remote locations, or at production plants as business needs require. The technician performs bumper-to-bumper diagnostics, complex repairs, installations, and inspections; provides remote troubleshooting using logged vehicle data and technical schematics; and supports quality, process standardization, parts operations, documentation, and customer and cross-functional engagement. Candidates are assessed across a broad range of advanced technical skills and leadership capabilities.

Requirements

Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to perform occupational tasks such as sitting, standing, bending, kneeling, and lifting up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal-management diagnostics.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee parts ordering, receiving, inventory management, and billing to support quality and operational efficiency.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility
Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility
Potential eligibility for an annual performance bonus