About The Position
Rivian is hiring an emerging- to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leaders. The role is based primarily at a local service center, but may also involve remote work, mobile service travel, or support for plant operations as business needs evolve. The successful candidate is expected to work in a dynamic environment, provide an exceptional customer experience, and grow toward producing high-quality work with minimal supervision.
Requirements
- Minimum age of 21.
- Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
- Flexibility to travel to regional locations or production facilities as needed.
- Proficiency with laptops or computers in Windows or Mac environments and work order management systems.
- Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
- Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
- Foundational understanding of basic electricity, including awareness of high- and low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory experience reading electrical schematics.
- Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Basic understanding of diagnostic workflows and troubleshooting steps under guidance.
Nice To Haves
- High school diploma, GED, or recognized equivalent credential.
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
- Basic exposure to electric vehicle or hybrid frameworks.
- Experience working in a fast-paced startup environment.
Responsibilities
- Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
- Learn Rivian products, EV frameworks, tools, and accessories while building peer relationships and working under the mentorship of senior technicians.
- Use available technical resources and follow repair procedures while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and vehicle safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
- Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Engage in required training, maintain current technical skills, and increase the quality and independence of work as experience grows.
Benefits
- Potential eligibility for an annual performance bonus.
- Night-shift hourly differential of 20% on top of base pay for hours worked between 6 p.m. and 6 a.m.
- Paid vacation.
- Paid sick leave.
- Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
- Potential participation in Rivian’s 401(k) Plan, subject to eligibility requirements.
- Potential participation in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
