About The Position
Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while delivering an exceptional customer experience. The technician will work under the mentorship of senior technicians and leadership, building technical skills and familiarity with Rivian products, EV systems, tools, and accessories. The role is based primarily at a local service center, but may involve mobile service travel, remote work, or plant operations as business needs evolve. The position requires following repair procedures and safety requirements, documenting work in detail, supporting parts operations, and conducting post-repair road tests. Technicians are expected to engage in training, contribute feedback and process improvements, and grow toward performing high-quality work with minimal supervision. The role requires a standard 40-hour workweek, with possible weekend, holiday, early morning, evening, or overnight shifts, and travel to regional locations or production facilities as needed.
Requirements
- At least 21 years of age.
- Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
- Flexibility to travel to regional locations or production facilities as needed.
- Proficiency with laptops or computers in Windows or Mac environments and work order management systems.
- Strong organizational and time-management skills, eagerness to learn, and high attention to detail.
- Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
- Foundational understanding of basic electricity theory, including high- versus low-voltage awareness.
- Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
- Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Basic understanding of diagnostic workflows and troubleshooting steps under guidance.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
- Basic exposure to electric vehicle or hybrid frameworks.
- Experience working in a fast-paced start-up environment.
Responsibilities
- Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
- Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working under the mentorship of senior technicians.
- Use technical resources and follow repair procedures efficiently while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and vehicle safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order or expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
- Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.
Benefits
- Paid vacation.
- Paid sick leave.
- Life insurance.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
- Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
- Potential eligibility for an annual performance bonus.
- Night shift hourly differential of 20% on top of base hourly pay between 6 p.m. and 6 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
