About The Position
Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities.
Requirements
- Minimum age of 21.
- Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
- Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 pounds.
- State mechanic certifications where required by jurisdiction.
- 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
- Advanced understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced automotive electronics knowledge, including CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
- Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and noise, vibration, and harshness concerns.
- Comprehensive HVAC knowledge, including coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and diagnosis of complex thermal management issues.
- Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- 5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
- Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
- Demonstrated experience in continuous improvement, process standardization, and escalation management.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
- Provide high-level diagnostic guidance to field service teams and conduct remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
- Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Work professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.
Benefits
- Paid vacation
- Paid sick leave
- Life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Plan, subject to eligibility requirements
- Employee Stock Purchase Program, subject to eligibility requirements
- Annual performance bonus may be available
- 20% hourly shift differential for Field Service Technicians on the night shift, applied to base hourly pay between 6 p.m. and 6 a.m.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
