About The Position
Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented technician who can drive continuous improvement, mentor junior team members, and resolve challenging diagnostic issues in a fast-paced environment. Work is primarily based at a service center, but may also take place remotely, at customer or other remote locations, or at production plants as business needs require. Candidates will be assessed across advanced technical skills and leadership capabilities.
Requirements
- Minimum age of 21 years.
- Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
- Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 pounds.
- State mechanic certifications where required by jurisdiction.
- Extensive bumper-to-bumper automotive diagnostics experience, including 5 to 8+ years of automotive repair experience preferred.
- 3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
- Advanced knowledge of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
- Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
- Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and complex thermal management diagnostics.
- Proficiency in ADAS calibration and in replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- 5 to 8+ years of automotive repair experience.
- Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
- Demonstrated background in continuous improvement, process standardization, and escalation management.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex vehicle repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
- Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
- Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Prepare high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.
Benefits
- Paid vacation
- Paid sick leave
- Life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Plan, subject to eligibility
- Employee Stock Purchase Program, subject to eligibility
- Annual performance bonus eligibility
- 20% hourly shift differential for night-shift hours worked between 6 PM and 6 AM
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
