Sr. Field Service Technician (For Future Consideration) - Vista, CA

Rivian • Vista, CA

19h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented technician who can drive continuous improvement, mentor junior team members, and resolve challenging diagnostic issues in a fast-paced environment. The position is based primarily at a service center but may involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be assessed across advanced technical skills and leadership capabilities.

Requirements

• At least 21 years of age.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour week, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency with Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Hands-on experience with vehicle high-voltage systems and high-voltage diagnostics; the posting specifies 3 to 8+ years.
• Knowledge of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN networks, electrical schematics, and wiring harness repair.
• Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking, ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal-management diagnostics.
• Ability to calibrate ADAS and replace or adjust sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalent credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when safe and feasible, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; support cross-functional collaboration and lead technical problem-solving on the shop floor.
• Use specialized diagnostic tools to troubleshoot complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, promote continuous improvement, and maintain high standards in repair workflows.
• Manage complex parts operations, including ordering, receiving, inventory, and billing.
• Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Annual performance bonus may be available to eligible employees.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED