Sr. Field Service Technician (For Future Consideration) - San Diego

Rivian • San Diego, CA

20h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader for complex vehicle repairs and field operations. The role combines advanced diagnostics and repair work with technical guidance, mentorship, and continuous improvement. It is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be evaluated across advanced technical skills and leadership capabilities.

Requirements

• Minimum age of 21.
• Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Extensive bumper-to-bumper diagnostic experience and advanced automotive repair capabilities.
• Hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
• Advanced knowledge of high-voltage architecture, HVIL, charging isolation, safety power-down protocols, and diagnosing high-voltage faults and isolation issues using appropriate PPE.
• Advanced knowledge of automotive electronics, CAN and LIN network communications, electrical schematics, and wiring harness repairs.
• Advanced chassis, alignment, and braking service skills, and ability to diagnose vehicle dynamics systems, including ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
• Ability to calibrate ADAS and replace or adjust sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience.
• 3 to 8+ years of hands-on experience with vehicle high-voltage systems and diagnostics.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead technical problem-solving on the shop floor.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• 401(k) Plan, subject to eligibility requirements.
• Employee Stock Purchase Program, subject to eligibility requirements.
• Annual performance bonus may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED