About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, but may also involve mobile service travel, remote work, or support for plant operations as business needs evolve. The technician is expected to provide an exceptional customer experience, follow repair and safety procedures, and maintain high-quality work while continuing to learn.

Requirements

  • Be at least 21 years old.
  • Have a valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
  • Be available for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
  • Be flexible to travel to regional locations or production facilities as needed.
  • Be proficient with laptops and computers in Windows or Mac environments and work order management systems.
  • Demonstrate eagerness to learn, strong organizational and time-management skills, and attention to detail.
  • Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
  • Have 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates may apply.
  • Have a foundational understanding of basic electricity, including awareness of high- versus low-voltage systems.
  • Have basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
  • Have a basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

  • High school diploma, GED, or recognized equivalency credential.
  • Ability to drive a non-commercial truck and trailer.
  • Graduation from an accredited automotive repair school or program.
  • Basic exposure to electric vehicle or hybrid frameworks.
  • Experience working in a fast-paced start-up environment.
  • Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.

Responsibilities

  • Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
  • Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while building peer relationships and working under senior technician mentorship.
  • Use technical resources and follow repair procedures efficiently without compromising quality or safety.
  • Conduct post-repair road tests to verify repair quality and vehicle safety.
  • Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
  • Maintain detailed technical notes and documentation for completed and in-process repairs.
  • Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
  • Identify opportunities to improve processes, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
  • Complete required training, maintain current technical skills, and increase the quality of work performed with minimal supervision as experience grows.

Benefits

  • Potential eligibility for an annual performance bonus.
  • A 20% hourly shift differential for night-shift hours between 6 PM and 6 AM.
  • Paid vacation.
  • Paid sick leave.
  • Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
  • Potential participation in Rivian’s 401(k) Plan and Employee Stock Purchase Program, subject to eligibility.
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