About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, collaborative leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges in a fast-paced environment. The position is based primarily at a service center, with potential work at remote locations, customer sites, mobile routes, or production plants as business needs require. Candidates are evaluated on advanced technical skills and leadership capabilities. The schedule is Monday through Friday, with rotational Saturdays, from 5 p.m. to 2 a.m. A 15% pay differential applies between 6 p.m. and 6 a.m. The role is offered at an hourly rate of $23.63–$32.54 for Florida-based applicants. The successful candidate may be eligible for an annual performance bonus.

Requirements

  • Be at least 21 years old.
  • Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
  • Be available for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
  • Be able to travel to regional locations or production plants as needed.
  • Be proficient in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
  • Be physically capable of sitting, standing, bending, kneeling, and lifting up to 50 pounds.
  • Hold state mechanic certifications where required by the jurisdiction.
  • Have 3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
  • Have advanced knowledge of high-voltage architecture, HVIL, charging isolation, power-down safety protocols, and diagnosing high-voltage faults and isolation issues.
  • Have advanced knowledge of automotive electronics, CAN and LIN networks, electrical schematics, and wiring harness repairs.
  • Have expertise in chassis service and vehicle-dynamics diagnostics, including alignments, braking, ABS, traction control, power steering, and NVH concerns.
  • Have comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnosis.
  • Be proficient in ADAS calibration and in replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

  • High school diploma, GED, or recognized equivalency credential.
  • Graduation from an accredited automotive repair school or vocational program.
  • Ability to drive a non-commercial truck and trailer.
  • 5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
  • Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
  • Demonstrated experience in continuous improvement, process standardization, and escalation management.

Responsibilities

  • Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings.
  • Provide advanced diagnostic guidance to field service teams and remotely troubleshoot issues using logged vehicle data and technical schematics when local vehicle access is not necessary.
  • Coach, mentor, and train junior technicians and internal partners, foster cross-functional collaboration, and lead shop-floor technical problem-solving.
  • Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
  • Conduct road tests to verify repair quality, support continuous improvement, and promote consistent, high-quality repair workflows.
  • Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
  • Create thorough documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.

Benefits

  • Paid vacation
  • Paid sick leave
  • Life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • 401(k) Plan, subject to eligibility requirements
  • Employee Stock Purchase Program, subject to eligibility requirements
  • Potential eligibility for an annual performance bonus
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