Sr. Field Service Technician - Fort Myers, FL (Future Consideration)

Rivian • Fort Myers, FL

4d

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who drives continuous improvement, mentors junior team members, and resolves challenging diagnostic issues in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities.

Requirements

• Minimum age of 21.
• Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to perform occupational tasks such as sitting, standing, bending, kneeling, and lifting up to 50 lbs.
• State mechanic certifications where required by jurisdiction.
• Three to eight years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
• Demonstrated background in continuous improvement, process standardization, and escalation management.
• Advanced knowledge of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN communication, electrical schematics, and precise wiring harness repairs.
• Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
• Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnosis.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Five to eight or more years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.

Responsibilities

• Perform comprehensive vehicle diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead technical problem-solving on the shop floor.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create thorough documentation in service support and engineering systems and provide root-cause analyses and actionable feedback to field service engineers and leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Possible annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed