Field Service Technician - Orlando, FL (Future Consideration)

Rivian•Orlando, FL

About The Position

Rivian is seeking an emerging to mid-level technician for its junior talent pipeline. The technician will develop technical skills while delivering an exceptional customer experience, working under the mentorship of senior technicians and leadership to support electric vehicle repairs, inspections, and field service operations. The role is primarily based at a local service center, with possible remote work, mobile service travel, or production plant support as business needs evolve.

Requirements

Be at least 21 years old.
Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Be available for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnight shifts based on business needs.
Be flexible to travel to regional locations or production facilities as needed.
Be proficient with laptops and computers in Windows or Mac environments and work order management systems.
Demonstrate eagerness to learn, strong organizational and time-management skills, and attention to detail.
Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
Have foundational understanding of basic electricity, including high- and low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory exposure to electrical schematics.
Have familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Have a basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working under senior technician mentorship.
Use technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify process improvements, provide feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, maintain current technical skills, and increase the quality of work performed with minimal supervision as experience grows.

Benefits

Potential eligibility for an annual performance bonus.
Paid vacation.
Paid sick leave.
Life insurance.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Long-term disability insurance.
Potential eligibility to participate in Rivian’s 401(k) Plan.
Potential eligibility to participate in Rivian’s Employee Stock Purchase Program.