Field Service Technician I - Louisville, KY

LINET Group•Nashville, TN

21h•Onsite

About The Position

At the direction of the Field Service Supervisor and Technical Support Team, the Field Service Technician I completes installation, troubleshooting, and repair assignments for LINET and non-LINET products in hospitals and healthcare facilities. The technician assists with customer installations, reports damages and bed-function failures to the Technical Support Team, and, when possible, repairs reported concerns on site according to established standards. The role provides professional customer service and performs electronic, hydraulic, and pneumatic system repairs, preventative maintenance, and service work under contracts and work orders. The technician documents completed work accurately, including evaluations, failures, remedies, parts used or needed, and warranty status. Required paperwork must be signed by the technician and facility representative and submitted to the Technical Support Team within 24 hours of completion. The technician maintains product knowledge through ongoing education, follows LINET safety procedures, uses required personal protective equipment and LINET equipment, and maintains the service van, tools, and spare-parts inventory. Regular and timely attendance is required; nights, weekends, and on-call hours may be required. Travel ranges from 5% to 80% for field service, delivery and installation of beds, occasional sales support, and trade shows. The position works in hospital environments where biohazards may be present.

Requirements

High school diploma or equivalent.
At least 1 year of related experience and/or training.
Advanced electro-mechanical repair and troubleshooting skills.
Valid driver's license and ability to be insured under company insurance guidelines; driving record is reviewed annually.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
High integrity, learning agility, excellent communication and interpersonal skills, and ability to work effectively with varied personalities and behavioral styles.
Ability to organize and manage multiple priorities, deadlines, and follow-up.
Expert technical acumen, strong customer orientation, and a high level of LINET and competitor technical product knowledge.
Ability to respond to common inquiries or complaints from employees, customers, or the broader community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
Ability to drive in inclement weather.
Ability to meet the physical demands of the role, including occasionally lifting and/or moving up to 75 pounds and performing the listed sitting, standing, walking, hand-use, reaching, talking, and hearing activities.
Ability to travel 5% to 80% for field service, delivery and installation, occasional sales support, and trade shows.

Responsibilities

Provide a high level of customer service and interact professionally with customers.
Repair electronic, hydraulic, and pneumatic systems according to established service standards and training.
Assist with installations as instructed and complete routine preventative maintenance under service contracts.
Document repairs and preventative maintenance accurately on work orders and related forms, including failures, remedies, parts used or required, and warranty status.
Obtain signatures from the technician and facility representative on paperwork and submit it to the Technical Support Team within 24 hours of completion.
Perform preventative maintenance and repairs on beds, stretchers, OBTs, and other accessory items under service contracts and work orders.
Understand product functionality, benefits, and applications for customer needs, patients, and caregivers.
Complete ongoing LINET-provided education to stay current on products and technologies.
Follow LINET safety procedures and wear required personal protective equipment while performing assigned work.
Use LINET-provided equipment when working on LINET products and completing assigned tasks.
Maintain the service van and inventory of required tools and spare parts before and at the end of each shift; report equipment requiring service or repair to a manager for approval before continued use.
Perform other duties as assigned.
Maintain regular and timely attendance; work nights, weekends, and on-call hours as required.