PTS Service Technician - Louisville/Lexington, KY

Publix•Louisville, KY

15h•$25 - $35•Onsite

About The Position

The PTS Service Technician provides IT technical support to Publix retail stores in the Louisville/Lexington, Kentucky area. The work primarily involves installation, repair, and preventive maintenance of IT hardware. Technicians travel between store locations and may augment support in other geographic areas when required. Most work is completed during daytime hours, but the role includes variable shifts, rotating after-hours on-call coverage, rotating weekend work, and holidays as needed. The exact schedule is determined by the managing supervisor based on team needs.

Requirements

Live in the Louisville/Lexington, KY area or surrounding area, or be willing to relocate there upon acceptance.
Associate degree in information technology or equivalent technical experience.
At least 1 year of PC/technical support experience.
Basic understanding of IT hardware and industry standards.
Basic understanding of Windows operating systems.
Basic understanding of thermal and laser printing.
Analytical and troubleshooting skills.
Cable management and troubleshooting skills.
Computer and electronic equipment installation skills.
Must be at least 20 years of age.
Valid driver license and an excellent driving record.
Ability to work a variable shift based on project demands, including overnight, evening, early morning, and/or daytime work.
Ability to lift up to 75 lbs.
Ability to climb and work on a ladder.
Ability to crouch, kneel, and work in confined areas for extended periods.
Ability to use hand and power tools.

Nice To Haves

Certifications in electronics or computer science, such as Cisco, A+, Microsoft Certified Systems Engineer, HP, or Lexmark certifications.
At least 3 years of PC/technical support experience.
Basic understanding of Active Directory.
Experience using problem-reporting and ticketing systems.
Understanding of the Publix retail environment.

Responsibilities

Install, repair, and perform preventive maintenance on desktop computers, servers, laser and thermal printers, point-of-sale systems, barcode scanners, weighing devices, and networking systems.
Support Publix retail stores through on-site visits.
Travel between store locations to perform technical tasks.
Participate in an after-hours on-call rotation.
Work rotating weekends and holidays as needed.
Augment support in other geographic areas when required.

Benefits

Holiday bonus: 15 hours of pay in the first year of continuous employment, one week’s pay in the second year, and two weeks’ pay in subsequent years, subject to remaining employed through the bonus check issue date.
Employee stock ownership plan that contributes Publix stock each year at no cost.
Opportunity to purchase additional shares of privately held stock.
401(k) retirement savings plan.
Group health, dental, and vision plans.
Paid Time Off.
Paid Parental Leave.
Short- and long-term disability insurance.
Tuition reimbursement.
Free hot lunches at facilities with a cafeteria.