Field Service Technician II (Lexington, KY)

Aventiv•Ford, KY

21h•$25 - $28•Onsite

About The Position

Aventiv Technologies is hiring a field-based, roving Field Service Technician II to support the Lexington, Kentucky region. This is not a remote position. Regional travel may require driving up to 100 miles one way. The role includes a $500 monthly vehicle stipend and mileage reimbursement. The technician maintains, repairs, programs, and installs telecommunications equipment and associated computer, networking, and electronic equipment, including Securus products and services. The position also supports tablet customers by helping administer the program, ensuring tablets are properly utilized, maintaining inventory, and arranging the return of excess or damaged inventory. Work may involve traveling between locations, serving as an onsite technician for a particular customer, or performing a combination of onsite and roving duties. The technician may also assist with installation, training, and troubleshooting for a Field Service Associate or Field Service Technician I. The role includes technical and administrative support in correctional facilities. Administrative duties may include data entry, customer reporting, training, providing call detail records, supporting video visitation, preparing recordings for subpoenas, and testifying in court when required. The technician maintains assigned equipment, tools, vehicle, and parts inventories and works with dispatchers, customers, technical support, specialists, other field technicians, and management.

Requirements

High school diploma or GED.
At least 3 years of experience installing, repairing, and maintaining telecommunications and networking devices.
Experience with Windows operating systems, VOIP, Adtran, Fortinet, AOS, Cisco IOS, and wireless technology.
Telephony experience, including pulling Cat3 and Cat5 cable; terminating 110, 66, Krone, RJ11, and RJ45 connections and cables up to 100 pairs; and troubleshooting wiring, T1, and CO dial tone problems.
Experience and knowledge of network cabling configuration, troubleshooting, and installation standards for Cat3, Cat5, and Cat6.
Working knowledge, or ability to learn, applicable electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment practices, standards, and codes.
Ability to complete tasks with urgency and high work quality, negotiate alternative resolutions, and escalate issues when needed.
Strong written and verbal communication skills for working with customers, dispatchers, technical support, specialists, other field technicians, and management.
Ability to multitask, set priorities, track concurrent issues, and self-train on telephony-based products.
Ability to perform physical activities including standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, and typing and using peripheral computer tools; may need to lift up to 45 pounds.
Vision abilities including close, color, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

Experience bending EMT and rigid conduit.
Microsoft certifications such as A+, N+, or MCSE.
Cisco certifications such as CCNA.
Electronics or electrical certification or degree.
Six or more years of related experience.
Wireless technology experience.
Fiber termination experience.
Previous experience in law enforcement or a correctional environment.

Responsibilities

Repair, maintain, program, and install telecommunications hardware, LAN/WAN and networking hardware and software, electronic equipment, and wiring in correctional facilities according to specifications, codes, standards, and operating procedures.
Repair and install phones, kiosks, video terminals, wireless access points, tablets, and other required equipment in correctional facilities within the assigned area.
Support site surveys, pre-bid meetings, and sales conferences.
Communicate with dispatchers to receive assignments and provide estimated arrival and departure information.
Troubleshoot problems that standard procedures have not resolved, coordinating with multiple departments as needed.
Educate and train Securus customers, provide information to technical support, and follow direction regarding Securus products and services.
Provide administrative services as needed or when assigned to a particular customer, including data entry for PIN/PAN and blocks or unblocks, customer reporting, training, CDR reports, video visitation assistance, preparing recordings on CD/DVD in response to subpoenas, and testifying in court when required.
Maintain equipment and tools and manage assigned company assets and inventories, including tools, vehicle, parts, and laptop.
Pull and terminate cable, troubleshoot wiring, load configuration files, and install and maintain Securus equipment.
Understand customer service needs and work to improve facility operations involving Securus products such as inmate calling systems, video visitation, kiosks, and tablets.
Complete tasks with urgency and high work quality; negotiate alternative resolutions and escalate issues when necessary.
Respond to management and customer requests by phone, email, and reporting, and adhere to Field Service Standards and company policies.
Self-train on telephony-based products, multitask, prioritize and track concurrent issues, and communicate with customers and internal teams.
Travel between locations in the assigned region and provide installation, training, or troubleshooting assistance to a Field Service Associate or Field Service Technician I.