Field Service Technician II (Grayson, KY)

Aventiv•Ford, KY

22h•$25 - $28•Onsite

About The Position

Aventiv Technologies is hiring a field-based, roving Field Service Technician II supporting the Grayson, Kentucky region. This is not a remote position. Travel within the region may require driving up to 100 miles one way. The position includes a $500 monthly vehicle stipend and mileage reimbursement. The technician maintains and repairs telecommunications equipment, associated computers, networking and electronic equipment, and installs Securus products, features and equipment. The role also supports tablet customers by helping administer the program, maintaining accurate inventories, and arranging the return of excess or damaged inventory. The technician travels between locations to resolve issues and may serve as an onsite technician for a particular customer, performing technical and administrative duties, or work as a hybrid onsite and roving technician. The position provides installation, training, and troubleshooting assistance to a Field Service Associate and/or Field Service Technician I. Aventiv offers an hourly salary range of $24.89–$28.37, based on experience and qualifications. The position is eligible for an associate referral reward. Listed benefits include health insurance, 401(k), disability and life insurance, paid time off, and voluntary benefits.

Requirements

High school diploma or GED.
At least 3 years of experience installing, repairing, and maintaining telecommunications and networking devices.
Experience with Windows OS, VOIP, Adtran, Fortinet, AOS, Cisco IOS, and wireless technology.
Telephony experience, including pulling Cat3 and Cat5 cable; terminating 110, 66, Krone, RJ11, and RJ45 connections; working with cables up to 100 pairs; and troubleshooting wiring, T1, and CO dial-tone problems.
Knowledge and experience with network Cat3, Cat5, and Cat6 cabling configuration, troubleshooting, installation, and standards.
Ability to understand customer service needs and applicable practices, standards, and codes relating to electrical work, cabling, fiber, wireless, networking, conduit, and Securus equipment.
Ability to complete tasks with urgency and high work quality, set priorities, multitask, track concurrent issues, and escalate issues when necessary.
Strong written and verbal communication skills for working with customers, dispatchers, technical support, specialists, field technicians, and management.
Ability to travel within the assigned region, including driving up to 100 miles one way.
Ability to perform the listed physical activities and, when required, lift up to 45 pounds.

Nice To Haves

Experience bending EMT and rigid conduit.
Microsoft certifications such as A+, N+, or MCSE.
Cisco certifications such as CCNA.
Electronics or electrical certification or degree.
Six or more years of related experience.
Wireless technology experience.
Fiber termination experience.
Previous experience in law enforcement or a correctional environment.

Responsibilities

Repair, maintain, program, and install telecommunications hardware, LAN/WAN and networking hardware and software, electronic equipment, and wiring in correctional facilities according to specifications, codes, standards, and operating procedures.
Repair and install phones, kiosks, video terminals, wireless access points, tablets, and other required equipment in correctional facilities within the assigned area.
Provide operational support for site surveys, pre-bid meetings, and sales conferences.
Communicate with dispatchers to receive assignments and provide estimated arrival and departure information.
Troubleshoot issues that standard procedures have not resolved, coordinating with multiple departments as needed.
Educate and train Securus customers, provide information to technical support, and follow directions relating to Securus products and services.
Provide administrative services as needed or when assigned to a particular customer, including data entry for PIN/PANs and blocks/unblocks, customer reporting, training, preparing CDR reports, assisting with video visitation, burning recordings or video to CD/DVD per subpoena, and testifying in court when required.
Maintain equipment and tools inventory and manage assigned company assets, including tools, vehicle, parts inventory, and laptop.
Pull and terminate cable, troubleshoot wiring, load configuration files, and install and maintain Securus equipment.
Understand customer service needs and help improve facility operations involving Securus products such as inmate calling systems, video visitation, kiosks, and tablets.
Complete work with urgency and high quality; negotiate alternative solutions and escalate issues when necessary.
Respond to management and customer requests by phone, email, and reporting, and adhere to Field Service Standards and company policies.
Self-train on telephony-based products, manage competing tasks and priorities, and communicate with customers, dispatchers, technical support, specialists, other field technicians, and management.
Provide installation, training, and troubleshooting assistance to a Field Service Associate and/or Field Service Technician I.