Field Service Technician II (Paducah/Eddyville, KY)

Aventiv•Ford, KY

23h•$25 - $28•Onsite

About The Position

This position is a field-based, roving technician role supporting the Paducah/Eddyville, KY region and is not a remote position. Travel within the region may require driving up to 100 miles one way, and the role includes a $500 monthly vehicle stipend plus mileage reimbursement. The job purpose is to maintain and repair telecommunication equipment, associated computers, networking, and electronic equipment, and install all Securus’ products, features, and equipment. The role also provides support to tablet customers by assisting in administering the program, ensuring tablets are fully utilized, maintaining proper inventories, and returning extra or damaged inventory. The technician travels from location to location to resolve issues, but may also serve as an onsite technician for a particular customer, providing both technical and administrative duties, or as a hybrid technician who is both on-site and roving. The position provides installation assistance, training, or troubleshooting assistance to a Field Service Associate (FSA) and/or Field Service Technician I (FST1).

Requirements

High school diploma or GED
3 years of installation repair and maintenance of telecom and networking devices.
Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Nice To Haves

Experience in conduit bending (EMT and Rigid)
Microsoft Certifications (A+, N+, MCSE etc…)
Cisco Certifications (CCNA etc…)
Electronics / Electrical Certification or Degree
6 years or more of related experience
Wireless technology experience
Fiber termination experience
Previous experience working in law enforcement or correctional environment

Responsibilities

Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities.
Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences.
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services.
Provide administrative services on an as-needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.
Maintains inventory of equipment and tools.
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.).
Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment.