Field Service Technician

Accel Entertainment • Collinsville, IL

26d • Onsite

About The Position

Accel Entertainment is hiring Field Service Technicians to service gaming devices, ATMs, amusement equipment, and redemption devices at partner establishments across Illinois. Technicians work in the field, responding to service calls, troubleshooting and repairing equipment, and providing customer support at locations such as bars, restaurants, gas stations, and truck stops. The role also involves managing parts inventory, completing required equipment documentation, and performing audits. The shift starts from home, and the company supplies a vehicle and fuel card. Multiple positions are available, including weekend, second-shift, and third-shift schedules. Accel will train candidates without relevant experience.

Requirements

• Strong customer service skills.
• High school diploma or equivalent.
• Terminal Handler's License; the company covers the cost.
• Valid driver's license.
• At least 21 years of age.
• Ability to communicate effectively and follow written or verbal instructions.
• Strong organizational, problem-solving, and analytical skills.
• Ability to frequently lift or push up to 50 pounds.

Nice To Haves

• Relevant experience is preferred but not required, including ATM, amusement, gaming, or other electronic or mechanical experience such as HVAC, low voltage, cable, phone, internet, or automotive work.
• Computer literacy.

Responsibilities

• Respond to service calls and troubleshoot equipment repairs in a timely manner.
• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices.
• Interact with clerks, restaurant staff, management, and customers to resolve issues.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available for repairs.
• Complete required device-entry documentation and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.
• Load and unload supplies and assist in other areas as needed.

Benefits

• Company-supplied vehicle and fuel card.
• Health insurance, including vision and dental.
• 401(k) with company match.
• Paid time off and paid holidays.
• Life, AD&D, critical illness, and hospital insurance.
• Short- and long-term disability insurance.
• Identity and legal protection.
• Access to FSA and HSA accounts.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED