Field Service Engineer Jobs

About The Position

Requirements

• Associate’s degree in engineering technology, mechanical systems, or a related field, or equivalent experience.
• At least 5 years of experience in equipment maintenance, field service, or technical support roles.
• Strong mechanical troubleshooting and diagnostic skills.
• Ability to travel between multiple facilities within an assigned regional service area.
• Ability to work in secure facilities and follow customer safety procedures.

Responsibilities

• Troubleshoot and repair equipment systems onsite, diagnose mechanical and electrical issues, replace damaged components, and verify functionality after repairs.
• Perform scheduled preventative maintenance, inspect equipment components and controls, replace worn parts, and document maintenance activities.
• Commission newly installed equipment by verifying configuration, labeling, readiness, and compliance with operational and safety requirements.
• Conduct electrostatic discharge (ESD) compliance audits, inspect grounding systems and workstations, test ESD protection systems, document findings, and assist with remediation.
• Install equipment upgrades, attachments, or improved components and verify compatibility and operational performance.
• Train customer personnel on equipment operation and safety, demonstrate equipment and accessory use, and provide guidance on basic troubleshooting and operational checks.
• Document service activities, repairs, audits, and maintenance in the service ticket system; maintain equipment lifecycle records and report recurring issues or performance concerns.
• Coordinate service activities with the support desk and collaborate with engineering teams on complex issues, equipment performance, reliability feedback, incident reviews, and root-cause investigations.
• Travel between multiple buildings or facilities within the assigned regional service area.
• Complete initial training and participate in recurring training and certification updates at Kendall Howard’s Minnesota facility.

Benefits

• Medical, dental, and vision coverage
• Supplemental insurance options
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays