Field Service Engineer

Kendall Howard•Arcola, VA

4d•$100,000 - $115,000•Onsite

About The Position

The Field Service Engineer provides onsite service, maintenance, compliance auditing, and operational support for equipment systems deployed in customer facilities. Engineers are assigned to a regional service area and may travel between multiple buildings or facilities as operational needs require. They perform troubleshooting, preventative maintenance, equipment repairs, commissioning of newly installed systems, ESD compliance audits, equipment upgrades, and operational training for customer personnel. They work directly in customer facilities as a first point of contact and representative of Kendall Howard, requiring professionalism and strong technical capability in highly technical environments. The role is part of an integrated technical support system, with a 24/7 support desk and professional engineers available to assist with troubleshooting, diagnostics, and engineering improvements. Field feedback is shared with engineering teams to inform equipment design and reliability improvements. Field Service Engineers complete initial structured training at Kendall Howard’s Minnesota facility before independent field deployment. They return to the facility once or twice per year for one to two weeks of ongoing training and certification updates. Kendall Howard provides a field service toolkit, diagnostic equipment, a company-issued mobile phone and laptop, and access to operational dashboards, ticket systems, engineering documentation, and service procedures. The work takes place in technical environments such as large-scale data centers and infrastructure facilities. It may involve mechanical equipment systems, electrical components, lifting equipment, and ESD-controlled environments. Engineers must be comfortable working in secure facilities, following customer safety procedures, and traveling within their assigned region. The stated schedule is Monday through Friday, eight-hour days.

Requirements

Associate’s degree in engineering technology, mechanical systems, or a related field, or equivalent experience.
At least 5 years of experience in equipment maintenance, field service, or technical support roles.
Strong mechanical troubleshooting and diagnostic skills.
Ability to travel between multiple facilities within an assigned regional service area.
Comfort working in secure technical facilities and following customer safety procedures.

Responsibilities

Perform onsite troubleshooting and repair of equipment systems; diagnose mechanical and electrical issues, replace damaged components, and verify functionality after repairs.
Perform scheduled preventative maintenance, inspect equipment components and controls, replace worn components, and document maintenance in the service ticket system.
Commission newly installed equipment, verify configuration, labeling, and operational readiness, and ensure operational and safety requirements are met before service.
Perform ESD compliance audits; inspect grounding systems, workstations, and ESD control equipment; test grounding cords and wrist straps; document non-compliant conditions; apply compliance labels; and assist with remediation.
Install equipment upgrades, attachments, and improved components, then verify compatibility and operational performance.
Train customer personnel on equipment operation, safety procedures, proper usage, and basic troubleshooting and operational checks.
Document service activities, repairs, audits, and maintenance; maintain equipment lifecycle records; and report recurring issues and performance concerns to engineering teams.
Coordinate service activities with the support desk and collaborate with engineering teams on complex issues, equipment performance, reliability feedback, incident reviews, and root-cause investigations.
Complete initial training before independent field deployment and attend ongoing training and certification updates at the Kendall Howard facility once or twice per year.
Travel between facilities within the assigned regional service area as operational needs require.