Field Service Engineer

Kendall Howard•Bridgeport, AL

4d•$100,000 - $115,000•Onsite

About The Position

The Field Service Engineer provides onsite service, maintenance, compliance auditing, and operational support for equipment systems deployed at customer facilities. Engineers are assigned to a regional service area and may travel between multiple buildings or facilities as operational needs require. The role includes troubleshooting, preventive maintenance, equipment repairs, commissioning newly installed systems, ESD compliance audits, equipment upgrades, and operational training for customer personnel. Field Service Engineers work directly in customer facilities as Kendall Howard’s first point of contact and visible representative, requiring professionalism and strong technical capability. Field Service Engineers are supported by a 24/7 support desk and professional engineering team for troubleshooting, diagnostics, and engineering improvements. They also provide field feedback to engineering teams to inform equipment design and reliability improvements. New engineers complete an initial structured training program at Kendall Howard’s Minnesota facility before independent field deployment. Engineers return to the facility once or twice per year for one to two weeks of ongoing training and certification updates. Kendall Howard provides a field service toolkit, diagnostic equipment, a company-issued mobile phone and laptop, access to operational dashboards and ticket systems, and engineering documentation and service procedures. The role is based in technical operational environments such as large-scale data centers and infrastructure facilities, and requires travel between facilities in the assigned region. The stated schedule is Monday through Friday, eight-hour days.

Requirements

Associate’s degree in engineering technology, mechanical systems, or a related field, or equivalent experience.
At least 5 years of experience in equipment maintenance, field service, or technical support roles.
Strong mechanical troubleshooting and diagnostic skills.
Ability to travel between multiple facilities within an assigned regional service area.
Professionalism and confidence representing the company in highly technical customer environments.
Comfort working in secure facilities and following customer safety procedures.

Responsibilities

Perform onsite troubleshooting and repair of equipment systems.
Diagnose mechanical and electrical issues, replace damaged components, and verify system functionality after repairs.
Perform scheduled preventive maintenance, inspect equipment components and controls, replace worn components, and document maintenance activities.
Commission newly installed equipment, verify configuration, labeling, and operational readiness, and ensure operational and safety requirements are met.
Perform electrostatic discharge (ESD) compliance audits, inspect grounding systems and ESD control equipment, test grounding cords and wrist straps, document non-compliant conditions, apply compliance labels, and assist with remediation.
Install equipment upgrades, attachments, or improved components and verify compatibility and performance.
Train customer personnel in equipment operation and safety procedures; demonstrate equipment and accessory use and provide basic troubleshooting guidance.
Document service activities, repairs, audits, and maintenance in the service ticket system and maintain equipment lifecycle records.
Report recurring issues and equipment performance concerns to engineering teams.
Coordinate service activities with the support desk and collaborate with engineering teams on complex issues.
Provide feedback on equipment performance and reliability and participate in incident reviews and root-cause investigations when required.
Complete initial training before independent field deployment and attend ongoing training and certification updates at the Minnesota facility once or twice per year.
Travel between multiple buildings or facilities within the assigned regional service area.