Field Service Engineer I - Washington and Oregon

Ziehm Orthoscan•Tacoma, WA

1d•Onsite

About The Position

Ziehm Orthoscan Inc., a medical device manufacturer, is hiring a full-time Field Service Engineer I for Washington and Oregon. This field-based, customer-facing role installs, services, maintains, and modifies medical imaging equipment at customer sites. The engineer represents the company to customers and provides ongoing technical and service support. Candidates must live in the local hiring area near a major airport and be able to travel by road and air, including domestic and international travel. The position is nonexempt and offers competitive pay with the opportunity for overtime. Most work takes place at customer facilities. The role requires maintaining a valid driver's license and clean driving record, following safety standards and company procedures, meeting customer credentialing requirements, and potentially using personal protective equipment and encountering low-dose radiation. Ziehm Orthoscan is an Equal Opportunity Employer and supports a drug-free work environment.

Requirements

At least 2 years of experience as a Field Service Engineer working with medical digital imaging systems and general fluoroscopy equipment.
Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy.
General computer knowledge, including DOS, Microsoft Windows, Unix, or Linux.
At minimum, an associate degree in biomedical, electronics, or a related technical field; equivalent military or government training will be considered.
Must live in the local hiring area and near a major airport transport hub.
Ability and willingness to travel on short notice, domestically and internationally, by interstate travel and airplane.
Ability to work overtime as necessary.
Valid driver's license, clean driving record, and ability to meet company insurability guidelines.
Professionalism when working with people with different personalities; strong problem-solving drive and dependability.
Ability to multitask, meet deadlines, and adapt and work efficiently in a rapidly changing environment with multiple simultaneous projects.
Effective communication skills.
Ability to observe and follow safety standards and company SOPs and Work Instructions.

Nice To Haves

Bachelor's degree.

Responsibilities

Identify, analyze, and carry out service orders, including repairs, planned maintenance, and installations.
Provide ongoing customer support through technical phone assistance, product installation, and field service.
Share feedback about product issues and trends observed in the field and assist in developing solutions.
Report deviations from product quality standards and specifications to the Regional Service Manager.
Report service delays to the Regional Service Manager for escalation.
Maintain required paperwork, emails, vendor credentials, training, tools, supplies, and parts.
Inform the Regional Manager of customer complaints and understand the company Quality Policy, departmental objectives, and the effect of the work on quality.
Attend product-specific training when required.
Oversee proper crating and uncrating of C-Arms and provide clinical equipment support at trade shows.
Follow company policy for corporate credit cards and report expenses within the required company timeline.
Follow safety standards, SOPs, work instructions, and customer vendor credentialing requirements.