Field Service Engineer - Customer On-Site

Shellback Semiconductor Technology, LLC•Baltimore, MD

3d•Onsite

About The Position

The Field Service Engineer is a highly valued, customer-facing resource responsible for contributing directly to customer success, building strong relationships, and strengthening trust in Shellback Semiconductor Technology. This onsite role is located at Northrop Grumman in Maryland and requires extensive hands-on experience with TEL Track semiconductor equipment, a deep understanding of Track/Lithography processes, and proven troubleshooting ability in high-demand production environments. The role requires strong electromechanical and troubleshooting skills, excellent communication, presentation, and customer-service abilities, and a high level of ownership and accountability. The engineer must complete all required customer fab training and access requirements. The position reports to the on-site supervisor.

Requirements

Extensive hands-on experience with TEL Track systems; 5–7 years is preferred.
Experience installing, troubleshooting, and performing preventive maintenance on TEL Track systems, and optimizing their processes.
Strong knowledge of Lithography/Track processes and their integration in semiconductor manufacturing.
Ability to diagnose complex technical issues and implement solutions under time-sensitive conditions.
Familiarity with semiconductor fab operations, safety protocols, and cleanroom standards.
Strong communication and interpersonal skills to build customer trust and maintain long-term relationships.
Ability to work independently in an onsite customer environment while collaborating closely with global support teams.
Willingness to relocate to Maryland and support a long-term onsite engagement at Northrop Grumman.
Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, or a related technical field.
Equivalent experience—10 or more years in semiconductor field service with direct TEL Track exposure—may be considered in lieu of formal education.

Nice To Haves

Bachelor’s degree in Engineering or Applied Sciences.
Military veterans with relevant TEL Track or semiconductor technical backgrounds are encouraged to apply.

Responsibilities

Install and set up Shellback equipment at the customer site.
Ensure proper utilization of Shellback products.
Minimize equipment downtime.
Troubleshoot problems at the system and component levels.
Perform upgrades.
Manage and execute retrofit plans.
Manage and execute service contracts.
Optimize the performance of Shellback products at the customer site.
Provide in-house Field Service Engineer and customer training classes.
Resolve problems urgently to meet or exceed customer expectations.
Take ownership of identified customer problems and follow them through to completion.
Remain at the customer site until the job is complete or the customer is satisfied with the action plan.
Keep customers informed by closing communication loops and explaining actions being taken.
Address customer opportunities or ensure they reach the person able to resolve the customer’s requirements.