Customer Service Representative (On-Site)

Super Service Today • Danvers, MA

9d • Onsite

About The Position

Super Service Today is hiring a full-time, long-term, in-office Customer Service Representative to serve as the company’s voice and deliver excellent customer experiences. The role handles inbound calls, schedules service appointments, resolves customer issues, and ensures clients feel supported and understood. It requires staying calm under pressure, especially when speaking with stressed or upset customers, and creating positive outcomes through clear, attentive service. The position is 40–50 hours per week and offers opportunities for growth.

Requirements

• Excellent phone communication: professional, confident, and quick on your feet.
• Strong multitasking skills to manage calls, scheduling, and client follow-up.
• Excellent written and verbal communication skills.
• A positive, team-oriented attitude and interest in long-term growth.
• Detail-oriented, organized, and dependable.
• Ability to thrive under pressure and in a fast-paced environment.
• Strong work ethic and commitment to customer service.

Nice To Haves

• Prior experience in the plumbing or HVAC industry.
• Experience with ServiceTitan or similar service management software.

Responsibilities

• Answer inbound calls and provide outstanding customer service.
• Schedule appointments quickly and accurately using ServiceTitan.
• Handle upset customers calmly and turn stressful situations into positive outcomes.
• Maintain accurate records of client communication.
• Communicate clearly with field technicians to ensure jobs are handled efficiently.
• Follow up with clients to ensure their expectations were exceeded.

Benefits

• Competitive pay with growth opportunities.
• Medical, dental, and vision coverage.
• Paid vacation.
• Paid holidays.
• Consistent lead flow.
• High-energy, no-drama workplace where customer service excellence is celebrated.
• Long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed