Customer Service Representative (on-site)

Select Medical•Camp Hill, PA

1d•Onsite

About The Position

The Customer Service Representative professionally and courteously handles patient and insurance services through mail, telephone, email, and personal contact in response to patient account inquiries. The role actively helps correct patient accounts in the billing system and reviews reports to support quality control, with particular attention to patient balances. The position is on-site in Camp Hill, Pennsylvania, and starts at $16.50 per hour.

Requirements

High school diploma or GED certificate.
Good interpersonal, oral, and written communication skills.
Problem-solving skills and attention to detail.
Ability to work independently and multitask.
Professional etiquette, active listening skills, and emotional resilience.
Basic understanding of health insurance.
Proficiency with Windows-based office technologies and at least one year of computer experience.

Nice To Haves

Six months to one year of customer service experience.

Responsibilities

Answer, forward, and log incoming calls as directed by the CBO Manager.
Understand insurance and patient responsibilities related to account balances and billing.
Resolve patient, center, and internal account inquiries verbally and in writing; refer inquiries to the Lead, A/R team members, or appropriate supervisors when unable to resolve them.
Document all verbal and written communications concerning specific patient accounts in the billing system.
Assist and support other departments and staff as needed to resolve patient account inquiries.
Provide relevant CBO staff with information about changes to payer plans, contracts, addresses, or other important billing details.
Perform other assigned duties and projects.
Follow HIPAA requirements as defined by the Compliance Department.
Use TherapeBridge and HMS to assist patients during calls.
When not handling inbound calls, process billing record requests, review patient collection spreadsheets, update patient addresses, or call patients regarding returned mail.