Field Service Engineer - Customer On-Site

Shellback Semiconductor Technology•Baltimore, MD

2d•Onsite

About The Position

The Field Service Engineer is a customer-facing role representing Shellback Semiconductor Technology and supporting customer success through hands-on service, troubleshooting, and relationship building. This position is located onsite at Northrop Grumman in Maryland and requires extensive experience with TEL Track semiconductor equipment, including a strong understanding of Track/Lithography processes and the ability to provide solutions in high-demand production environments. The engineer must meet customer fab training and access requirements and reports to the on-site supervisor. The role requires strong electromechanical and troubleshooting skills, ownership and accountability, and excellent communication, presentation, and customer-service abilities. The engineer works independently at the customer site while collaborating with global support teams.

Requirements

Extensive hands-on experience with TEL Track systems, including installation, troubleshooting, preventive maintenance, and process optimization; 5–7 years is preferred.
Strong knowledge of Lithography/Track processes and their integration in semiconductor manufacturing.
Proven ability to diagnose complex technical issues and implement solutions under time-sensitive conditions.
Familiarity with semiconductor fab operations, safety protocols, and cleanroom standards.
Strong communication and interpersonal skills for building customer trust and maintaining long-term relationships.
Ability to work independently in a customer onsite environment and collaborate closely with global support teams.
Willingness to relocate to Maryland and support a long-term onsite engagement at Northrop Grumman.
Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, or a related technical field, or equivalent experience.
Equivalent experience of 10 or more years in semiconductor field service with direct TEL Track exposure may be considered in lieu of formal education.

Nice To Haves

Bachelor’s degree in Engineering or Applied Sciences.
Military veterans with relevant TEL Track or semiconductor technical backgrounds are encouraged to apply.

Responsibilities

Install and set up Shellback equipment at customer sites.
Ensure proper utilization of Shellback products.
Minimize equipment downtime.
Troubleshoot systems down to the component level.
Perform equipment upgrades.
Manage and execute retrofit plans.
Manage and execute service contracts.
Optimize the performance of Shellback products at customer sites.
Provide in-house Field Service Engineer and customer training classes.
Resolve customer problems with urgency and meet or exceed customer expectations.
Take ownership of identified customer problems and see them through to completion.
Remain at the customer site until the job is complete or the customer is satisfied with the action plan.
Proactively communicate with customers about actions being taken and close the loop on issues.
Address customer opportunities or ensure they reach the person able to resolve the requirements.
Complete customer fab training and access requirements.