Field Engineer (On Site)

Enable Resource Group LLC•Brentwood, TN

4d•Onsite

About The Position

Enable Ministry Partners, a division of Enable Resource Group, provides IT solutions and support to churches. The organization helps church clients use technology effectively in their ministry work through services such as technology strategy, AI consulting, project management, help desk support, onsite assistance, and technology audits. Its mission is to change lives by serving those who serve. The Field Engineer provides onsite and remote IT support directly to Enable clients, resolving a wide range of technical issues and conducting projects. The role calls for strong technical and networking competency, thoughtful planning and execution, effective teamwork, excellent time and project management, and tactful communication. Because the position involves a consistent onsite presence, the Field Engineer is expected to represent Enable professionally and build client relationships while troubleshooting technology issues. The candidate must live in the Nashville, Tennessee area; this is an onsite position.

Requirements

At least 3 years of experience in an IT support role troubleshooting Tier II–Tier III tickets.
Current experience supporting Microsoft 365 applications.
Knowledge of creating and managing users, groups, and objects in Active Directory and/or Entra ID.
Working knowledge of electronic ticketing systems.
Experience supporting Windows and macOS operating systems.
Knowledge of basic networking concepts, including DHCP, DNS, TCP/IP, and IP routing.
Experience with LAN and WAN architecture and troubleshooting.
Windows server management knowledge.
Experience with virtualization, such as Hyper-V or similar.
Experience setting up and configuring Mac and PC computers.
Microsoft 365 administration experience.
Knowledge of remote administration concepts and tools.
Experience with disaster recovery and backup technology.
Knowledge of Active Directory, security and distribution groups, and group policy.
Experience with Windows-based print servers.
Ability to undergo and pass a background check in accordance with state and federal laws.
Valid driver’s license and reliable transportation.
Ability to lift at least 50 lbs.
Must live in the Nashville, Tennessee area.

Nice To Haves

Firewall configuration and troubleshooting.
Experience with enterprise Wi-Fi solutions.
Experience with enterprise network switches.
Network configuration experience with VLAN, QoS, and LAG.
Experience with process or task automation solutions in business or other environments.
Microsoft Azure experience.
Google Workspace administration experience.
Experience with managed services tools from vendors such as ConnectWise and Datto/Kaseya.
Professional certifications such as A+, Network+, Security+, or Microsoft certifications.
A bachelor’s degree in a related area of study.

Responsibilities

Provide onsite technical support to clients and ensure reliable technology resolutions.
Install, configure, and maintain hardware and software systems in varied environments.
Build client relationships through active listening and empathetic behavior.
Explain complex technical concepts in an accessible way tailored to clients’ skill levels.
Provide remote IT support to Enable clients.
Troubleshoot client IT issues and conduct projects with thoughtful planning, careful execution, and effective teamwork.
Represent Enable in a professional and relational manner during onsite client work.