On-Site IT Engineer

Olmec Systems, Inc.•Houston, TX

3d•Onsite

About The Position

Olmec, a New Charter Technologies company, is seeking an On-Site IT Engineer to serve as the first point of contact for IT issues at a client’s downtown Houston office. The role provides technical support, troubleshoots hardware and software problems, and helps ensure the reliable operation of the client’s IT infrastructure. The engineer works with Olmec’s wider IT team, which is available to provide assistance and support. This position is based at the client’s Houston office five days a week, with occasional trips to a plant in Pasadena, Texas. The engineer must commute to these locations. Plant visits involve traveling between buildings and require personal protective equipment such as a hard hat, which will be provided. Support at the plant includes assistance with workers’ laptops and PCs and general onsite IT support.

Requirements

Proven experience as a Helpdesk Technician or in a similar technical support role.
Strong knowledge of Windows 10/11 desktop operating systems.
Experience administering and troubleshooting Active Directory.
Proficiency supporting Microsoft 365 applications and services.
Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks simultaneously.
Customer-focused mindset and dedication to high-quality service.
Ability to commute to the client’s downtown Houston office and occasionally to the plant in Pasadena, Texas.

Nice To Haves

Familiarity with ConnectWise or similar ticketing software.
Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.

Responsibilities

Provide onsite technical support for Windows desktops, laptops, and other end-user devices.
Manage and troubleshoot Active Directory issues, including user accounts, group policies, and permissions.
Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
Install, configure, and upgrade hardware and software.
Troubleshoot network connectivity and assist with basic network administration.
Document support activities, incident reports, and resolutions accurately.
Collaborate with remote support teams and escalate complex issues when needed.
Educate end users on best practices and provide training as needed.
Resolve IT issues in a timely manner and deliver customer service.
Manage and prioritize issues through a ticketing system.
Provide general onsite IT support to plant workers, including support for laptops and PCs.