On-Site IT Engineer

New Charter Technologies•Houston, TX

3d•Onsite

About The Position

Olmec, a New Charter company, is hiring an On-Site IT Engineer to provide first-line IT support at a client’s downtown Houston office. The engineer will troubleshoot hardware and software issues, support end-user devices and services, and help ensure the reliable operation of the client’s IT infrastructure. The role involves working independently while collaborating with a larger IT team and escalating complex issues when necessary. The position is five days per week at the Houston office, with occasional visits to a plant in Pasadena, Texas. Plant visits involve supporting workers’ laptops and PCs and may require wearing provided PPE, such as a hard hat, while traveling between plant buildings. The employee must commute to these locations.

Requirements

Proven experience as a Helpdesk Technician or in a similar technical support role.
Strong knowledge of Windows 10/11 desktop operating systems.
Experience administering and troubleshooting Active Directory.
Proficiency supporting Microsoft 365 applications and services.
Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks simultaneously.
Customer-focused approach and dedication to high-quality service.
Ability to commute to the downtown Houston office and the Pasadena plant as needed.

Nice To Haves

Familiarity with ConnectWise or similar ticketing software.
Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.

Responsibilities

Provide onsite technical support for Windows desktops, laptops, and other end-user devices.
Manage and troubleshoot Active Directory, including user accounts, group policies, and permissions.
Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
Install, configure, and upgrade hardware and software.
Troubleshoot network connectivity and assist with basic network administration.
Document support activities, including incident reports and resolutions.
Collaborate with remote support teams and escalate complex issues when needed.
Educate end-users on best practices and provide training as needed.
Resolve IT issues in a timely manner and provide customer service.
Manage and prioritize issues through a ticketing system.
Provide general onsite support for plant workers’ laptops and PCs during occasional visits to the Pasadena plant.