On-Site IT Engineer
About The Position
Olmec, a New Charter company, is hiring an On-Site IT Engineer to serve as the first point of contact for IT issues at a client’s downtown Houston office. The role provides technical support, troubleshoots hardware and software problems, and helps ensure the smooth operation of the client’s IT infrastructure. The engineer will work closely with a larger team of IT professionals for assistance and support as needed. The position is based at the client’s Houston office five days a week, with occasional visits to a plant in Pasadena, Texas. The engineer must commute to these locations. Plant visits involve traveling between buildings and require PPE such as a hard hat, which will be provided. Support at the plant includes assistance with workers’ laptops and PCs and general onsite support.
Requirements
- Proven experience as a Helpdesk Technician or in a similar technical support role.
- Strong knowledge of Windows desktop operating systems, including Windows 10/11.
- Experience with Active Directory administration and troubleshooting.
- Proficiency in supporting Microsoft 365 applications and services.
- Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Customer-focused mindset and dedication to delivering high-quality service.
- Ability to commute to the downtown Houston office and occasionally to the plant in Pasadena, Texas.
Nice To Haves
- Familiarity with ConnectWise or similar ticketing software.
- Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
Responsibilities
- Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client’s office.
- Manage and troubleshoot Active Directory issues, including user accounts, group policies, and permissions.
- Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
- Perform hardware and software installations, configurations, and upgrades.
- Troubleshoot network connectivity issues and assist with basic network administration tasks.
- Maintain accurate documentation of support activities, including incident reports and resolutions.
- Collaborate with remote support teams and escalate complex issues when necessary.
- Educate end-users on best practices and provide training as needed.
- Resolve IT issues in a timely manner and provide exceptional customer service.
- Manage and prioritize issues using a ticketing system.
- Provide general onsite IT support to plant workers, including support for laptops and PCs.
Benefits
- Medical, vision, and dental insurance benefits
- Responsible time off policy
- 401(k) with company matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
