On-Site IT Engineer

Olmec Systems•Houston, TX

1d•Onsite

About The Position

Olmec, a New Charter Technologies company, is hiring an On-Site IT Engineer to serve as the first point of contact for IT issues at a client’s downtown Houston office. The role provides technical support, troubleshoots hardware and software problems, and helps maintain the smooth operation of the client’s IT infrastructure. The engineer will also support plant workers’ laptops and PCs and provide general onsite support during occasional visits to the client’s plant in Pasadena, Texas. Plant visits involve traveling between buildings and require PPE, such as a hard hat, which will be provided. The employee must commute to the Houston and Pasadena locations. The position is onsite five days a week in the downtown Houston office. The engineer will work independently while collaborating with a larger team of IT professionals for assistance and escalation. The role calls for a proactive, customer-focused person with strong problem-solving, attention-to-detail, and multitasking skills.

Requirements

Proven experience as a Helpdesk Technician or in a similar technical support role.
Strong knowledge of Windows 10/11 desktop operating systems.
Experience administering and troubleshooting Active Directory.
Proficiency supporting Microsoft 365 applications and services.
Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and manage multiple tasks simultaneously.
Customer-focused mindset and dedication to delivering high-quality service.
Ability to commute to the downtown Houston office and the client’s plant in Pasadena, Texas.

Nice To Haves

Familiarity with ConnectWise or similar ticketing software.
Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.

Responsibilities

Provide onsite technical support for Windows desktops, laptops, and other end-user devices.
Manage and troubleshoot Active Directory, including user accounts, group policies, and permissions.
Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
Perform hardware and software installations, configurations, and upgrades.
Troubleshoot network connectivity issues and assist with basic network administration.
Maintain accurate documentation of support activities, incident reports, and resolutions.
Collaborate with remote support teams and escalate complex issues when necessary.
Educate end users on best practices and provide training as needed.
Resolve IT issues in a timely manner and provide exceptional customer service.
Manage and prioritize issues through a ticketing system.
Support plant workers’ laptops and PCs and provide general onsite support during occasional plant visits.