IT Support Specialist On Site
About The Position
Kraft Kennedy’s Support Practice Group is hiring an on-site IT Support Specialist for its Managed Services offering. The role provides technology support to geographically diverse clients across a variety of industries and works in a collaborative, active environment with co-workers, senior technical staff, and other support staff. The position reports to a Team Leader. Applicants must be located in the Chicago area. The schedule is Sunday through Thursday, 8:30 a.m. to 5:30 p.m. Central Time. The stated base salary range is $55,000 to $65,000; the offer considers factors including qualifications, experience, and location. Certain positions may also be eligible for bonuses or commissions.
Requirements
- Bachelor’s degree in IT or a related field, or at least 3 years of related work experience in lieu of a degree.
- Strong customer service and communication skills.
- Strong organizational skills, attention to detail, accuracy, and follow-up.
- Strong problem-solving and technical troubleshooting skills.
- Experience with Windows desktops.
- Experience with server and network administration, software deployment, and Microsoft Office.
Nice To Haves
- Experience supporting environments with Windows Server and Exchange infrastructure.
- Document management experience.
- Virtualization and storage experience.
- MCSE and/or related technical certifications.
Responsibilities
- Support geographically diverse nationwide clients using industry-standard remote connections, an internal ticketing system, monitoring consoles, and other tools.
- Provide on-site assistance to clients, including regional local on-site support as necessary.
- Assist client end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, and security issues.
- Escalate issues and work with third-party vendors and team members to help resolve complex client issues.
- Initiate and perform root cause analysis on complex client issues to support one-time resolution.
- Contribute to internal-facing projects as assigned to facilitate the growth of the Support Practice Group.
Benefits
- Medical insurance
- Dental insurance
- Health Savings Account (HSA)
- Life insurance
- Long-term disability insurance
- 401(k) with company match
- Phone reimbursement
- Holidays, vacation, and sick days
- Training on the latest technologies
- Family-oriented team environment with an emphasis on work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
