IT Support Specialist On Site

Kraft & Kennedy•Chicago, IL

2d•$55,000 - $65,000•Onsite

About The Position

Kraft Kennedy’s Support Practice Group is hiring a full-time, on-site IT Support Specialist to support geographically diverse nationwide clients as part of the company’s Managed Services offering. The Support Practice Group is a large, growing, and diverse team providing technology support across various industry verticals. The role is based in the Chicago area and reports to a Team Leader. The specialist works closely with co-workers, senior technical staff, and other support staff in a collaborative, active environment. The schedule is Sunday through Thursday, 8:30 a.m. to 5:30 p.m. Central Time. The position provides remote and on-site technical support to clients, assisting end users and IT staff with a broad range of application, server, virtualization, storage, networking, and security issues. The specialist also coordinates escalations and complex issue resolution, conducts root cause analysis, and contributes to internal projects. The base salary range is $55,000 to $65,000. Actual compensation considers factors including qualifications, experience, and location. Certain positions may be eligible for bonuses or commissions.

Requirements

Bachelor’s degree in IT or a related field, or at least 3 years of related work experience in lieu of a degree.
Strong customer service and communication skills.
Highly organized and detail oriented, with a high degree of accuracy and follow-up.
Strong problem-solving and technical troubleshooting skills.
Some combined industry experience with Windows desktops.

Nice To Haves

Experience supporting environments with Windows Server and Exchange infrastructure.
Experience with server and network administration, software deployment, and MS Office.
Document management experience; preferred but not mandatory.
Virtualization and storage experience.
MCSE and/or related technical certifications.

Responsibilities

Support geographically diverse nationwide clients using remote connections, the internal ticketing system, monitoring consoles, and other tools.
Provide on-site assistance to clients, including regional local on-site support as necessary.
Assist client end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, security, and related issues.
Escalate issues and work with third-party vendors and team members to help resolve complex client issues.
Initiate and perform root cause analysis on complex client issues to achieve one-time resolution.
Contribute to internal-facing projects as assigned to support the growth of the Support Practice Group.