IT Support Specialist (On-site)

VAA•Plymouth, MN

7d•$25 - $40•Onsite

About The Position

VAA is hiring an IT Support Specialist to provide technical assistance and support for the company’s IT environment. The role responds to end-user questions, monitors day-to-day operations, isolates problems, and identifies and implements solutions. This is a full-time, on-site position at VAA’s Minnetonka, Minnesota office, Monday through Friday, 8:00 a.m. to 5:00 p.m. The specialist provides first-level support for staff using software and hardware, including computers, printers, scanners, and mobile devices. The role manages support requests through an IT ticketing system, troubleshoots endpoint, account, software, connectivity, and meeting technology issues, and escalates complex problems to systems, network, or vendor resources when appropriate. It also supports employee onboarding and offboarding, device lifecycle management, Microsoft 365 and Windows services, security and access practices, documentation, asset inventory, and IT projects.

Requirements

At least three years of professional IT experience, including at least two years providing end-user support in a Microsoft 365 and Windows environment.

Responsibilities

Provide first-level technical assistance to staff with software and hardware, including laptops, desktops, printers, scanners, and mobile devices.
Document, track, and respond to support requests through the IT ticketing system, escalating complex issues to systems, network, or vendor resources as appropriate.
Image, configure, deploy, and retire computers and devices; install and upgrade hardware and software.
Support employee onboarding and offboarding, including account setup, equipment provisioning, new-user orientation, and timely access removal.
Manage user accounts, groups, and permissions in Active Directory, Microsoft Entra ID, and other systems.
Support device enrollment, compliance, and application deployment through Microsoft Intune.
Apply operating system and software updates and security patches; support multi-factor authentication and access-control practices.
Support SharePoint Online sites and permissions.
Monitor endpoints, alerts, and backups.
Troubleshoot basic network and connectivity issues, including Wi-Fi, VPN, and wired connections.
Support conference room and Microsoft Teams meeting technology.
Train end users as needed on hardware functionality and software programs.
Create and maintain knowledge base articles and documentation for common issues and procedures.
Help document and maintain an inventory of IT assets and software licenses.
Participate in IT projects.