IT Support Specialist (On-site)

VAA•Minneapolis, MN

5d•Onsite

About The Position

The IT Support Specialist provides technical assistance and support for VAA’s environment by responding to end-user questions, monitoring day-to-day operations, isolating problems, and identifying and implementing solutions. This is a full-time, on-site role at VAA’s Minnetonka, Minnesota office, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The position provides first-level support for software and hardware, manages support requests and user accounts, prepares and deploys devices, and assists with onboarding and offboarding. The specialist also supports Microsoft 365 services and tools, endpoint security and management, basic network connectivity, meeting-room technology, IT documentation, asset inventory, and IT projects. VAA is an engineering, planning, and design firm serving commercial projects, bulk commodity-handling facilities, and structures for value-added processing, manufacturing, and distribution. The company describes opportunities for professional development, community involvement, and work/life balance.

Requirements

At least three years of professional IT experience, including at least two years providing end-user support in a Microsoft 365 and Windows environment.

Responsibilities

Provide first-level technical assistance to staff with software and hardware, including laptops, desktops, printers, scanners, and mobile devices.
Document, track, and respond to support requests through the IT ticketing system, escalating complex issues to systems, network, or vendor resources as appropriate.
Image, configure, deploy, and retire computers and devices; install and upgrade hardware and software.
Support employee onboarding and offboarding, including account setup, equipment provisioning, new-user orientation, and timely access removal.
Manage user accounts, groups, and permissions in Active Directory, Microsoft Entra ID, and other systems.
Support device enrollment, compliance, and application deployment through Microsoft Intune.
Apply operating-system and software updates and security patches; support multi-factor authentication and access-control practices.
Support SharePoint Online sites and permissions.
Monitor endpoints, alerts, and backups.
Troubleshoot basic network and connectivity issues, including Wi-Fi, VPN, and wired connections.
Support conference-room and Microsoft Teams meeting technology.
Train end users as needed on hardware functionality and software programs.
Create and maintain knowledge-base articles and documentation for common issues and procedures.
Help document and maintain an inventory of IT assets and software licenses.
Participate in IT projects.