IT Site Support Specialist

Jeld-Wen Inc.•Stayton, OR

6d•Onsite

About The Position

The Plant IT Support Technician is a site-based technology role that combines hands-on plant support with site technology leadership. The position owns the daily health of plant IT/OT-enabled systems that support manufacturing operations, helps ensure reliable operation of plant technology, coordinates escalations and vendors, and supports small-to-medium technology and digital manufacturing initiatives. The role provides on-site support for plant hardware and manufacturing applications, troubleshoots connectivity, manages support tickets, coordinates vendor and Corporate IT activities, and assists with technology changes, training, cutovers, and post-launch support.

Requirements

Associate’s degree in information technology, Computer Science, MIS, Engineering Technology, or a related field; professional experience may be considered in lieu of formal education.
1–5 years of progressive IT/technology support experience.
Demonstrated experience troubleshooting and supporting end-user computing, peripherals such as printers and scanners, mobility devices, and shop-floor technology.
Experience with shop-floor and manufacturing applications, including the capability to enable and train end users.
Experience with ticketing systems, incident/problem management, and coordinating escalations with internal teams and vendors.
Strong hands-on troubleshooting skills across end-user devices and peripherals in a manufacturing environment.
Ability to perform first-line network triage and communicate effectively during escalations.
Ability to coordinate vendors and collaborate cross-functionally with Operations, Maintenance, Engineering, and Corporate IT.

Nice To Haves

1–2 years of experience in a manufacturing or plant environment.
Experience supporting manufacturing applications, including production/quality systems and shop-floor execution tools.
Experience supporting small-to-medium technology deployments, site cutovers, and end-user training/hypercare.
Working knowledge of basic networking and connectivity troubleshooting, including LAN/Wi-Fi, switches, cabling, and device connectivity.
Exposure to OT/automation-connected systems and plant technology environments; PLC programming is not required.

Responsibilities

Provide advanced on-site support for plant hardware, including PCs, printers, scanners, tablets/iPads, phones, and related peripherals.
Troubleshoot connectivity issues and perform first-line network triage; collect evidence and coordinate rapid escalation and resolution.
Support manufacturing applications such as Titan and L2L, including troubleshooting, new user setups and access, and shop-floor user enablement.
Own the ticket lifecycle from initiation to closure, including documentation, prioritization, and stakeholder communication.
Coordinate vendor service and Corporate IT support activities, ensuring safe execution and minimal disruption to operations.
Execute small-to-medium site technology changes, including testing, training support, cutover coordination, and hypercare.