Field Engineer (On Site)

Enable Resource Group•Brentwood, TN

4d•Onsite

About The Position

Enable Resource Group is seeking a mission-minded Field Engineer to provide onsite and remote IT support directly to its clients. Enable Ministry Partners, a division of Enable Resource Group, has supported IT solutions for churches since 2000. The organization provides technology strategy, AI consulting, project management, help desk support, onsite assistance, technology audits, and other services to help church staff focus on ministry. The role combines technical troubleshooting and project work with relationship-building, thoughtful planning, careful execution, and effective teamwork. The Field Engineer represents Enable professionally and relationally while resolving client IT issues and conducting projects. This is an onsite position, and the candidate must live in the Nashville, Tennessee area.

Requirements

At least 3 years in an IT support role troubleshooting Tier II–Tier III tickets.
Current experience supporting Microsoft 365 applications.
Knowledge of creating and managing users, groups, and objects in Active Directory and/or Entra ID.
Working knowledge of electronic ticketing systems.
Experience supporting Windows and macOS operating systems.
IT infrastructure knowledge, including basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing.
Knowledge of LAN and WAN architecture and troubleshooting.
Windows server management experience.
Experience with virtualization, such as Hyper-V or similar.
Working knowledge and experience with computer setup and configuration for Mac and PC.
Working knowledge and experience with Microsoft 365 administration.
Working knowledge and experience with remote administration concepts and tools.
Working knowledge and experience with disaster recovery and backup technology.
Working knowledge and experience with Active Directory, security and distribution groups, and group policy.
Working knowledge and experience with Windows-based print servers.
Ability to undergo and pass a background check in accordance with state and federal laws.
Valid driver's license and reliable transportation.
Ability to lift at least 50 lbs.
Must live in the Nashville, Tennessee area.

Nice To Haves

Firewall configuration and troubleshooting experience.
Experience with enterprise Wi-Fi solutions.
Experience with enterprise network switches.
Network configuration experience, including VLAN, QoS, and LAG.
Experience with process or task automation solutions in business or other environments.
Microsoft Azure experience.
Google Workspace administration experience.
Experience with managed services tools from vendors such as ConnectWise and Datto/Kaseya.
Professional certifications such as A+, Network+, Security+, or Microsoft certifications.
A bachelor's degree in a related area of study.

Responsibilities

Provide onsite technical support to clients and ensure reliable technology resolutions.
Install, configure, and maintain hardware and software systems in various environments.
Build client relationships through active listening and empathetic behavior.
Explain complex technical concepts in ways that are understandable to clients at all skill levels.