Field Service Engineer Drives and Automation

GE Vernova • New Orleans, LA

3d • Remote

About The Position

GE Vernova’s Power Conversion business provides electrification systems for high-performance applications in the energy, maritime, and industrial sectors. Its motors, drives, and control technologies support energy efficiency and decarbonization.

The Field Service Engineer – Drives and Automation performs commissioning and service work, ensuring proper installation and operation of products and services. The role provides technical support for project installation and commissioning, maintenance, emergency breakdown support, and remote troubleshooting for GE low- and medium-voltage drives. The position is remote, but requires extensive travel to customer locations, including vessels, shipyards, and offshore sites.

Requirements

• Bachelor's degree.
• Minimum of 3 years of field service and/or commissioning experience.
• Ability and willingness to travel 85% of the time on short notice.
• Ability to work aboard vessels within GE and customer safety guidelines, in shipyards or offshore.
• Ability to travel domestically or overseas to customer sites for extended periods.
• Ability to work extended hours or overtime during peak periods and emergency circumstances.

Nice To Haves

• Ability to learn and follow defined departmental policies, procedures, and practices.
• Ability to prioritize workload and organize activities to meet business needs and department goals.
• Experience with energy management systems for power plants.
• Strong verbal, written, and interpersonal communication skills.
• Diploma or bachelor's degree in electrical engineering or a related discipline; alternatively, an associate degree in electrical engineering or a related discipline, or at least 5 additional years of related industry experience in drives.
• Experience with GE drive systems.
• At least 2 years of practical working knowledge of one or more GE Power Conversion drive systems, including MV7000, SD7000, MV3000, MD2000, or LV7000.
• Experience working with low- and medium-voltage drives from ABB, Siemens, AB, Vacon, or Schneider.
• At least 2 years of practical working knowledge of one or more GE Power Conversion drive or system controllers, including PEC, PECe, or CDC.
• Ability to execute increasingly complicated assignments requiring considerable engineering skill, creative ability, and independent judgment.
• Detailed knowledge, competence, and expertise in installation and commissioning tasks and services.
• Strong computer proficiency and technical aptitude, including the ability to use MS Office applications.

Responsibilities

• Troubleshoot equipment at customer sites, diagnose problems, determine resolutions, and implement corrective actions.
• Prepare documentation such as commissioning and maintenance procedures and daily logs.
• Install and commission GE drives at customer sites.
• Install and commission GE control, automation, and energy management systems at customer sites.
• Perform on-site project management and technical leadership duties to resolve customer issues and support customer satisfaction.
• Under the direction of a senior engineer, perform technical tasks to ensure the integrity, installation, and commissioning of GE drive systems.
• Prepare presentations and provide customers with training and instruction on drive operations.
• Coordinate customer service opportunities with customer service, parts, other field service engineers, repair services, sales, and product engineering teams.
• Advise customers on recommended upgrades, parts, and service opportunities, and promote GE parts and services to improve customer productivity.
• Coordinate customer maintenance activities and plan inspections.
• Support engineering teams working on customer CMU projects.
• Identify opportunities and develop offerings to improve in-service equipment reliability and availability.
• Promote maintenance services.
• Provide on-call support in response to customer service calls.
• Ensure appropriate customer response and service, and complete timely service reports and administrative requirements.
• Support business growth opportunities and marketing campaigns.
• Perform other duties assigned by management to meet business needs.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Health Coach and 24/7 nurse-based resource.
• Employee Assistance Program with confidential assessment, counseling, and referral services.
• 401(k) retirement savings plan with company matching and company retirement contributions.
• Fidelity resources and financial planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability benefits.
• Life insurance.
• 12 paid holidays.
• Permissive time off.
• Discretionary annual bonus eligibility.
• Professional development and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level