System Drives Field Service Technician

ABB•Indianapolis, IN

12d•Remote

About The Position

ABB is seeking a Systems Drives Field Service Engineer to support its growing systems drives business. ABB systems serve the Pulp & Paper, Metals & Mining, and Cement industries. The position calls for strong troubleshooting skills and a technical background in drives and motors, with responsibility for helping improve customer satisfaction, retention, and profitability. It contributes to the Automation Pulp & Paper division in the US and reports to the Systems Drives Operations Manager. This is a remote role, and the employee must be based in Indiana. The role requires up to 80% travel to serve demand-based customers throughout the USA and availability 24/7 based on business necessity.

Requirements

High school diploma or GED and 7 years of technical work experience; or an associate degree and 5 years of technical work experience; or a bachelor's degree and 2 years of technical work experience.
Understanding of AC and DC drive systems.
In lieu of a bachelor's degree, 5 years of experience as stated in the posting may be accepted.
Three years of experience performing field service engineering for AC and DC coordinated drive systems, and using test equipment including oscilloscopes, data loggers, PDMA motor testing, and CMC measurements.
Ability to analyze and test system hardware and software performance applicable to OEM integrated machines.
Must already have work authorization permitting employment with ABB in the US.
Must be available 24/7 based on business necessity and travel up to 80%.
Ability to troubleshoot, test, repair, and service technical equipment.
Ability to write detailed technical field service reports.
A special combination of education and experience must be demonstrated in the AC drives area.

Nice To Haves

Experience working with ABB 800xA.

Responsibilities

Supervise installation of new equipment at customer sites according to manufacturer specifications.
Interpret maintenance manuals, schematics, and software tools; repair equipment using knowledge of electronics, test instruments, computers, and hand tools.
Lead workers in servicing and repairing ABB equipment.
Instruct customers in electrical theory and operation of ABB Drives as required.
Lead drive system commissioning projects.
Consult with engineering personnel to resolve unusual system operation and maintenance problems.
Advise management about customer satisfaction, product performance, and product improvement suggestions.
Learn and use ABB tools, including Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, and Citi-Bank Travel.
Write detailed technical field service reports.
Comply with ABB and customer safety requirements and complete designated safety training on time.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of Core or Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid AD&D coverage equal to 1 times base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.