Field Service Representative - Drives/Industry

Schneider Electric•Detroit, MI

9d•Remote

About The Position

The Field Service Representative works within Schneider Electric’s U.S. Services business, specifically the Industry Services team, which supports SquareD variable frequency drives and customer-site operations. The role involves collaborating with customers, sales representatives, colleagues, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in varied environments. The position is home-based with a flexible schedule and a 40-hour guarantee, plus overtime. Schneider Electric provides product and tool training, a service vehicle, tools, uniforms, mobile devices, and a laptop. The representative services, installs, repairs, commissions, and performs warranty and start-up work on customer equipment, especially Schneider variable frequency drives. Work may also include testing, calibration, adjustment, component replacement, circuit construction and testing, technical support, product training, applications support, and on-site audits. Depending on customer needs, the role may support other Schneider equipment, including switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, power-monitoring equipment, and protective relays. The representative documents site work in technical reports and may analyze complex equipment faults, support design modifications and their installation, develop and deliver training, and travel for training or job-site support. During the first 90 days, the employee receives two weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid, followed by online training and local mentor-supported on-the-job training.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory, or a similar discipline.
At least 2 years of relevant mechanical, electrical, and/or power-distribution service experience.
Technical proficiency in electronic and electrical component theory.
Experience with variable frequency drives.
Experience writing reports and presenting information and responses to managers, clients, and customers.
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret blueprints and service documents, including electrical drawings.
Ability to move service equipment weighing up to 50 pounds.

Nice To Haves

Experience in testing, maintenance, and/or upgrades involving low- or medium-voltage switchgear, transformers, relay protection systems, or control systems.

Responsibilities

Service, install, inspect, troubleshoot, repair, and maintain customer equipment.
Perform warranty work and start-up service.
Perform start-up and commissioning of Schneider variable frequency drives.
Test, calibrate, check, correct, and adjust drive products, and replace components as needed.
Construct and test circuits and equipment using computers, workstations, circuit diagrams, and test instruments or equipment.
Provide technical support for product service, product training, and applications, including on-site audits.
Support serviceable Schneider equipment as needed, including switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, drives, power-monitoring equipment, and protective relays.
Document required site information in technical reports.
Analyze complex equipment and machinery problems, interpret maintenance manuals, and isolate and correct faults.
Assist in developing design modifications, implement modifications, and provide installation support.
Develop and implement training courseware and provide training to customers and other service representatives.
Travel for training and to support job-site requirements in other areas.