Field Service Engineer

Kendall Howard•Lithia Springs, GA

4d•$100,000 - $115,000•Onsite

About The Position

The Field Service Engineer provides onsite service, maintenance, compliance auditing, and operational support for equipment systems deployed within customer facilities. Engineers are assigned to a regional service area and may travel between multiple buildings or facilities as operational needs require. They perform troubleshooting, preventative maintenance, equipment repairs, commissioning of newly installed systems, ESD compliance audits, equipment upgrades, and operational training for customer personnel. The role involves working directly inside customer facilities as a visible representative of Kendall Howard, requiring professionalism, strong technical capability, and confidence in highly technical operational environments. Field Service Engineers are part of an integrated technical support organization, backed by a 24/7 support desk and professional engineers who assist with troubleshooting, diagnostics, and engineering improvements. They provide field feedback to engineering teams to support equipment design and reliability improvements. New hires complete a structured training program at Kendall Howard’s Minnesota facility before independent field deployment. Engineers also return to the facility once or twice per year for one to two weeks of ongoing training and certification updates. Kendall Howard provides a field service toolkit, diagnostic equipment, a company-issued mobile phone and laptop, and access to operational dashboards, ticket systems, engineering documentation, and service procedures. The work takes place in technical environments such as large-scale data centers and infrastructure facilities, and may involve mechanical equipment, electrical components, lifting equipment, and ESD-controlled environments. Engineers must follow customer safety procedures, work in secure facilities, and travel within their assigned service region. The schedule is Monday through Friday, eight-hour days.

Requirements

Associate’s degree in engineering technology, mechanical systems, or a related field, or equivalent experience.
At least 5 years of experience in equipment maintenance, field service, or technical support roles.
Strong mechanical troubleshooting and diagnostic skills.
Ability to travel between multiple facilities within an assigned regional service area.
Ability to work in secure facilities and follow customer safety procedures.

Responsibilities

Troubleshoot and repair equipment systems onsite, diagnose mechanical and electrical issues, replace damaged components, and verify functionality after repairs.
Perform scheduled preventative maintenance, inspect equipment components and controls, replace worn components, and document work in the service ticket system.
Commission newly installed equipment, verify configuration and labeling, and ensure operational and safety readiness.
Conduct ESD compliance audits, inspect grounding systems and workstations, test ESD protection systems, document non-compliant conditions, apply compliance labels, and assist with remediation.
Install equipment upgrades, attachments, and improved components, then verify compatibility and operational performance.
Train customer personnel in equipment operation and safety, demonstrate proper use, and provide guidance on basic troubleshooting and operational checks.
Document service activities, repairs, audits, and maintenance; maintain equipment lifecycle records; and report recurring issues and performance concerns to engineering teams.
Coordinate service activities with the support desk, collaborate with engineering teams on complex issues, provide equipment performance feedback, and participate in incident reviews and root cause investigations when required.
Complete initial training before independent field deployment and attend ongoing training and certification sessions at the Kendall Howard facility.