Field Service Engineer

Kendall Howard•Midlothian, TX

4d•$100,000 - $115,000•Onsite

About The Position

The Field Service Engineer provides onsite service, maintenance, compliance auditing, and operational support for equipment systems deployed in customer facilities. Engineers are assigned to a regional service area and may travel between buildings or facilities within that region as operational needs require. They work directly in customer facilities as a first point of contact and visible representative of Kendall Howard, requiring professionalism and strong technical capability. The role includes troubleshooting, preventative maintenance, equipment repairs, commissioning newly installed systems, ESD compliance audits, equipment upgrades, and customer training. Field Service Engineers are supported by a 24/7 support desk and professional engineers, and they share field feedback with engineering teams to help improve equipment design and reliability. New hires complete an initial training program at Kendall Howard’s Minnesota facility before independent field deployment. Engineers also return to the facility once or twice per year for one to two weeks of ongoing training and certification updates. The position is Monday through Friday, with eight-hour days.

Requirements

Associate’s degree in engineering technology, mechanical systems, or a related field, or equivalent experience.
At least 5 years of experience in equipment maintenance, field service, or technical support roles.
Strong mechanical troubleshooting and diagnostic skills.
Ability to travel between multiple facilities within an assigned regional service area.
Ability to work in secure facilities and follow customer safety procedures.

Responsibilities

Troubleshoot and repair equipment systems onsite, diagnose mechanical and electrical issues, replace damaged components, and verify functionality after repairs.
Perform scheduled preventative maintenance, inspect equipment components and controls, replace worn parts, and document maintenance activities.
Commission newly installed equipment by verifying configuration, labeling, readiness, and compliance with operational and safety requirements.
Conduct electrostatic discharge (ESD) compliance audits, inspect grounding systems and workstations, test ESD protection systems, document findings, and assist with remediation.
Install equipment upgrades, attachments, or improved components and verify compatibility and operational performance.
Train customer personnel on equipment operation and safety, demonstrate equipment and accessory use, and provide guidance on basic troubleshooting and operational checks.
Document service activities, repairs, audits, and maintenance in the service ticket system; maintain equipment lifecycle records and report recurring issues or performance concerns.
Coordinate service activities with the support desk and collaborate with engineering teams on complex issues, equipment performance, reliability feedback, incident reviews, and root-cause investigations.
Travel between multiple buildings or facilities within the assigned regional service area.
Complete initial training and participate in recurring training and certification updates at Kendall Howard’s Minnesota facility.