Field Service Engineer

Kendall Howard•The Dalles, OR

4d•$100,000 - $115,000•Onsite

About The Position

The Field Service Engineer provides onsite service, maintenance, compliance auditing, and operational support for specific equipment systems deployed within customer facilities. Engineers are assigned to a regional service area and may travel between multiple buildings or facilities as operational needs require. The role includes troubleshooting, preventive maintenance, equipment repairs, commissioning newly installed systems, ESD compliance audits, equipment upgrades, and customer training. Field Service Engineers work inside customer facilities as the first point of contact and visible representative of Kendall Howard, requiring professionalism, technical capability, and confidence in highly technical operational environments. This role is part of an integrated technical support system. Engineers are supported by a 24/7 support desk and professional engineering team for troubleshooting, diagnostics, and engineering improvements. Field feedback is shared with engineering teams to inform equipment design and reliability improvements. New Field Service Engineers complete an initial training program at Kendall Howard’s Minnesota facility before independent field deployment. Engineers also return to the facility once or twice per year for one to two weeks of ongoing training and certification updates. The work takes place in technical operational environments, including large-scale data centers and infrastructure facilities. Kendall Howard provides a field service toolkit, diagnostic equipment, a company-issued mobile phone and laptop, access to operational dashboards and ticket systems, and engineering documentation and service procedures. Engineers may also use specialized mechanical, electrical, and diagnostic tools maintained at service locations. The schedule is Monday through Friday, eight-hour days.

Requirements

Associate’s degree in engineering technology, mechanical systems, or a related field, or equivalent experience.
At least 5 years of experience in equipment maintenance, field service, or technical support roles.
Strong mechanical troubleshooting and diagnostic skills.
Ability to travel between multiple facilities within an assigned regional service area.
Comfort working in secure facilities and following customer safety procedures.

Responsibilities

Troubleshoot and repair equipment systems onsite, diagnose mechanical and electrical issues, replace damaged components, and verify system functionality after repairs.
Perform scheduled preventive maintenance, inspect mechanical and electrical systems and operational controls, replace worn components, and document work in the service ticket system.
Commission newly installed equipment by verifying configuration, labeling, operational readiness, and compliance with operational and safety requirements.
Perform ESD compliance audits, inspect grounding systems, workstations, and ESD control equipment, test grounding cords and wrist straps, document non-compliance, apply compliance labels, and assist with remediation.
Install upgrades, attachments, and improved components on existing equipment, and verify compatibility and performance.
Train customer personnel in equipment operation and safety, demonstrate proper use, and provide guidance on basic troubleshooting and operational checks.
Document service activities, repairs, audits, and maintenance; maintain equipment lifecycle records; and report recurring issues and performance concerns to engineering teams.
Coordinate service activities with the support desk and collaborate with engineering teams on complex issues, equipment performance, reliability feedback, incident reviews, and root cause investigations.
Travel between facilities within the assigned regional service area and attend initial and recurring training at Kendall Howard’s Minnesota facility.