Field Service Engineer - Memphis, Tennessee

KUKA•Denver, CO

About The Position

Swisslog Healthcare is hiring a Field Service Engineer to support its Transport Automation solutions, including pneumatic tubing systems, in the Memphis, Tennessee area. The role performs customer support for Swisslog products to help keep systems running, maintain optimal performance, and support patient safety in hospitals across North America. The position provides preventive and corrective maintenance, warranty and emergency service, on-call service, system start-ups, operator maintenance, and user training. It also involves customer care visits, parts and inventory support, reporting product quality issues, and coordinating with sales, installation, and support personnel. The role may require travel, as well as weekend and holiday work.

Requirements

Vocational school, related military experience, or equivalent job experience.
1–3 years of field service experience with electro-mechanical products.
Effective communication style that builds customer trust and satisfaction.
Ability to read blueprints, schematics, and wiring diagrams to extract technical information.
Exceptional interpersonal, customer service, and communication skills.
PC software and hardware literacy, including Windows application experience.
Basic computer networking skills.
Self-starter who is well organized and able to work independently without supervision.
Ability and willingness to travel 30–50% of the time for technical support and training.
Ability and willingness to work on-call hours, including weekends, nights, and/or holidays.
Ability to lift, lower, and carry objects up to 50 lbs., work at heights, climb ladders, and work in confined spaces.
Valid driver’s license and excellent driving record.
Must reside in or near Memphis, Tennessee.
Must be authorized to work in the United States for any employer; visa sponsorship is unavailable.

Nice To Haves

Experience working in a mission-critical, on-call environment.
Experience with 24/7 on-call availability.
Associate’s Degree from a Technical or Vocational School.

Responsibilities

Provide scheduled preventive maintenance services to contract customers in the assigned area.
Provide on-demand corrective, 24/7 emergency, and paid services to customers in the assigned area as required.
Provide start-up services on Translogic Systems and assist with start-up services on new Swisslog products, working with assigned Installation Specialists.
Report product quality issues to the appropriate manager or supervisor and file quality reports as directed or required.
Train customers on system and light maintenance operations.
Promote parts orders, provide recommended parts lists, and recommend customer inventory stocking levels.
Conduct periodic customer care visits to monitor product performance and customer satisfaction.
Maintain accountability and inventory of assigned spare parts and customer consignment inventories when contractually maintained by Swisslog Healthcare.
Assist customers in the assigned area with parts orders, consumables, repair and return of defective parts, and requests for system information.
Advise the Customer Care Manager of problems or opportunities within the assigned area.
Complete and process service work orders, expense reports, downtime reports, and start-up logs in a timely manner.
Communicate and share information with sales and support personnel regarding the assigned customer base.
Care for and account for assigned company property and responsibly use company resources and customers’ property and facilities.
Maintain a clean and professional appearance when working with customers.
Adhere to and enforce company safety policies and procedures.
Attend required training programs to stay current on system updates.