Field Service Technician- Nike Northridge- Memphis, TN

Plug Power • Memphis, TN

2d • Onsite

About The Position

The Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks at a specific customer location. The role includes installation, preventive maintenance, breakdown response, diagnostics, troubleshooting, evaluations, parts ordering, and ongoing maintenance of the fuel cell fleet. The technician may perform specialized service procedures such as field retrofits and software or hardware upgrades.

The position involves substantial interaction with customer personnel and lift truck operators, requiring strong technical, communication, interpersonal, and motivational skills. It may involve troubleshooting and maintaining high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems. The technician documents service activity, reports incidents and field issues, follows safety procedures, and travels as business needs require. The technician provides their own standard set of tools; Plug Power supplies specific fuel cell tools.

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may also be considered in lieu of direct experience.
• Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds regularly without assistance.
• General mechanical aptitude.
• Computer and software systems skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
• Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills and ability to handle multiple tasks.
• Punctuality and reliability.
• Provide a standard set of tools; specific fuel cell tools are provided by Plug Power.

Nice To Haves

• Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on-call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems as required.
• Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Travel as required for business needs, drive safely, and adhere to all traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off, including vacation, personal, floating holidays, sick, and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED