Field Service Technician - Knoxville, TN
About The Position
NCR Voyix is seeking a Field Service Technician I to provide customer-facing field service in Knoxville, Tennessee. The technician serves as a first-line response for customers, communicates helpfully and professionally, triages issues, and works to resolve problems promptly. The company provides formal virtual and hands-on training, with support from teachers, mentors, and coaches. The role involves servicing electromechanical equipment, including self-checkout systems, within an assigned territory. Technicians perform customer installations, maintenance, service calls, repairs, preventive maintenance, and system overhauls. The position involves driving to customer locations, rotating shifts, weekend work, and some holidays. The advertised hourly pay range is $17.00 to $19.00, depending on location and experience. Overtime is available at time and a half. Benefits listed include paid holidays and floating holidays, paid vacation, a 401(k) savings and retirement plan, use of a company-provided vehicle, and medical insurance available immediately.
Requirements
- Be a local candidate to the specified geographic area.
- Be authorized to work in the United States.
- Be at least 18 years of age.
- Have a valid driver’s license and a driving record that satisfies NCR Voyix fleet requirements.
- Have PC skills, basic electronic skills, and some familiarity with specific hardware and operating systems.
- Be able to perform the essential functions of the job with or without reasonable accommodation.
- Be able to travel for prolonged periods, including driving several hours per day.
- Be available for rotating and weekend shifts, including flexible morning, afternoon, and evening start times within set teams, and some holidays.
- Be able to carry and lift tools, parts, and equipment weighing up to 75 pounds without assistance and up to 150 pounds with assistance.
- Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.
- Be willing to train on and operate small-scale scissor lifts in retail environments.
Nice To Haves
- Familiarity with large servers, mainframe computers, and imaging software.
- A+ Certification, CompTIA certification, or N+ Certification.
- One or more years of related experience.
Responsibilities
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment, such as self-checkout systems, within an assigned territory.
- Perform maintenance, repairs, preventive maintenance work, and system overhauls.
- Communicate with customers, organize and triage issues, and identify solutions.
- Operate small-scale scissor lifts in retail environments to service or replace networking equipment, following training.
Benefits
- Overtime available at time and a half.
- Seven paid holidays and six paid floating holidays.
- Paid vacation of up to 80 hours during the first year.
- 401(k) savings and retirement plan.
- Company-provided vehicle for use only.
- Medical insurance available immediately.
- Formal virtual and hands-on classroom training, with access to teachers, mentors, and coaches.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
