Sr. Field Service Technician - Knoxville, TN

Signode•Knoxville, TN

4d•$33 - $40

About The Position

The Sr. Field Service Technician installs, services, repairs, and provides training for general-purpose equipment and a wide range of industrial and customer-specific application machines. The role involves diagnosing equipment problems across mechanical, hydraulic, pneumatic, electrical, and electronic systems; performing maintenance, repairs, upgrades, and retrofits; and confirming equipment operates properly after adjustment or repair. The technician also supports and trains Signode technicians and customers, communicates service information to relevant stakeholders, and helps identify equipment upgrade and retrofit opportunities. The position requires the technician to be based in the Knoxville, Tennessee area and travel daily by automobile, with frequent overnight stays. Daily driving is usually one to six hours. The technician manages scheduled service calls, documents work and expenses, follows safety procedures, and works with the Regional Service Manager on inventory sourcing for assigned equipment.

Requirements

High school degree; technical or similar college degree is also listed.
Four to five years of transferable experience.
Experience with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Ability to work independently with minimal supervision.
Must be based in the Knoxville, Tennessee area.
Ability to travel daily by automobile, including frequent overnight stays.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform daily work in accordance with safety regulations and protocols, complete required safety training on time, and report and follow up on potentially unsafe conditions.
Accurately document daily service activities and expenses in the appropriate recording system.
Identify complex customer and equipment problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installations, repairs, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventive maintenance and replace defective parts.
Adjust equipment and test it for proper operation.
Coordinate pre-installation meetings with customers under supervision, review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain professional customer relationships by explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and parts for assigned equipment.